who's defective: it or you?
a study by elke den ouden from the technical university of eindhoven found that half of all malfunctioning products returned to stores by consumers are in full working order, but customers can't figure out how to operate the devices
it seems that the sophistication of tech products has outpaced human sophistication the full story here
posted by pinky and the brain @ 9:11 PM
2 Comments:
To sophistication φταίει ή ότι δεν κάθονται να διαβάσουν τις οδηγίες χρήσης επειδή βαριούνται;
Εάν οι οδηγίες χρήσης ήταν user-friendly (όπως θα έπρεπε), τότε δεν θα βαριόντουσαν.
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